Home > Microsoft Lync 2010 > Lync 2010/OCS Conversation History is not getting save in Outlook 2007/2010

Lync 2010/OCS Conversation History is not getting save in Outlook 2007/2010

This is very often when you encounter this problem for end users that IM conversation is not getting save in Outlook clients. For troubleshooting, You may have reinstalled Lync client and Outlook on desktop/laptop. Later on you ended with changing desktop/laptop without any fix.

 I found below steps to resolve this problem which was causing due to MAPI sync in Outlook and Lync.

1. Open Outlook without the Lync client open.

2. Delete the Conversation History folder (export it to file if there are any conversations in there that you would like to save).

3. Close Outlook.

4. Make sure that the Lync client and the Outlook clients are completely closed (no Oulook.exe or Communicator.exe processes in Task Manager).

5. Click Start, Run and type “outlook /resetfolders” in search for folders of files

6. Start the Lync client and have a conversation.

7. Wait for up to 5 minutes for the conversation to be saved to Conversation History Folder.

If this does not work, try below steps:

1. Open Outlook without the Lync client open.

2. Delete the Conversation History folder (export it to file if there are any conversations in there that you would like to save).

3. Close Outlook.

4. Make sure that the Lync client and the Outlook clients are completely closed (no Oulook.exe or Communicator.exe processes in Task Manager).

5. Uninstall the Lync client completely.

6. Re-install the Lync client

7. Start the Lync client and have a conversation.

8. Wait for up to 5 minutes for the conversation to be saved to Conversation History Folder.

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Categories: Microsoft Lync 2010
  1. Savitha
    November 20, 2012 at 4:22 pm | #1

    hi,
    by mistake i have deleted my conversation history folder in outlook.. so chat history i snot getting saved in the Conversation history folder.
    Please suggest how to get back the folder.

    I am using Microsoft lync 2010 version.

    Savitha

    • November 26, 2012 at 9:56 pm | #2

      Hi Savitha,

      You just need to close outlook and lync and then go into run and executed “outlook.exe /resetfolders”

    • February 9, 2013 at 11:08 pm | #3

      Hi,

      Did you use outlook.exe /resetfolders ? It will create new conversation history folder

  2. May 30, 2013 at 2:49 am | #4

    My Lync Conversation History folder stopped saving after I moved to a new PC. I tried your 1st suggestion above (deleting and re-creating Conversation History folder), and it’s working again. Also, it’s now populated will all conversations from past several days that were previously missing.
    Thanks.

  3. Senthil
    July 24, 2013 at 3:43 pm | #6

    Hi ,
    I have a similar issue. I am using communicator instead of lync. I also have the same issue.
    I tried executing outlook.exe /resetfolders, still conversation history folder is missing.
    Any help on this?

    Thanks,
    Senthil

    • July 26, 2013 at 9:18 am | #7

      It takes some time since you run the command. uncheck the outlook cache mode and then try to run

  4. Senthil
    July 26, 2013 at 6:13 pm | #8

    Hi ,

    It worked after some time.
    Thanks,
    Senthil

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